Innovative Wraparound Support Solutions That Help Workers Succeed
Our Opportunity
Promising innovation and investment opportunities for those who are ready to take action now
Opportunities for Innovation and Investment
The following recommendations are steps that four sets of stakeholders—employers, technologists and startups, investors, and policymakers—can take to catalyze the use of wraparound supports and thereby maximize the participation and contributions of Black workers in the labor market.
If all stakeholders proactively implement these recommendations and take advantage of opportunities for innovation and investment that strengthen wraparound support systems, they will help expand the career pathways and economic advancement opportunities of Black workers.
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Employers
- Establish clear and transparent career pathways into, around, and upward throughout their organizations. This involves creating compelling ongoing education and training programs that lead to concrete advancement opportunities.
- Build, scale, and promote workplace coaching, mentorship, and sponsorship programs. This will reduce the gaps in access to professional networking and career advancement opportunities that many Black employees face.
- Use HR analytics to enhance decision-making and reassess business practices, particularly to understand the barriers limiting workforce opportunities for Black workers and identify the most effective ways to deploy wraparound supports to eradicate those barriers.
- Raise employee awareness of public benefits that will help them manage non-work-related challenges, and offer guidance to ensure that they know how to access them and utilize them.
- Partner with nonprofits and community-based organizations and work with them to scale the supportive services they currently offer and develop innovative new initiatives.
- Boost employee engagement with wraparound support programs by implementing thorough communication and implementation strategies that maximize access, enrollment, and utilization.
- Expand the financial benefits offerings to include programs such as stock option plans that enable employees at all levels to build wealth
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Startups and Technologists
- Provide data-driven solutions to help employers assess their progress in providing wraparound supports and make informed decisions about future moves.
- Integrate features designed to foster diversity, equity, and inclusion as core elements of the products and services you offer, rather than treating them as “add-ons.”
- Proactively include Black workers in the design of new technologies and solutions.
- Ensure that the solutions you offer not only enable workers to meet the needs they face in their daily lives but also drive improvements in business operations like increases in productivity and retention rates.
- Collaborate with research and advocacy groups representing Black people to get insights into best practices to integrate into your technologies and programs to ensure that they meet the needs of Black workers.
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Investors
- Advocate for increased collection of data on the ROI of platforms, products, and services, focusing on metrics that reflect expanded access to career advancement opportunities for Black employees.
- Target investments in new applications and technologies designed to meet the needs of Black communities, eradicate structural barriers to economic advancement, and fulfill market demands.
- Explore tech-based personal finance tools designed to promote equitable access to financial programs and services such as online and mobile banking.
- Direct investments toward businesses with employee ownership plans. Employee ownership models enable both founders and workers to generate wealth and create more inclusive and sustainable pathways to success.
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Policymakers
- Strengthen policies that advance racial equity, including measures designed to expand access to housing, health care, transportation, and other essentials. And allocate funding for these initiatives at levels commensurate with worker needs.
- Take action to promote financial security for workers of all backgrounds. This could include expanding policies like the Child Tax Credit and the Earned Income Tax Credit and crafting new policies that incorporate effective practices and approaches introduced in the American Rescue Plan Act. It also could involve redesigning public benefits programs like Temporary Assistance for Needy Families, the Supplemental Nutrition Assistance Program, and the unemployment insurance program to avoid benefits cliffs—the loss of public benefits that individuals can experience as a result of a small increase in earnings. In addition, work to streamline eligibility processes for public benefits and align benefits programs with high-quality training opportunities.
- Expand programs designed to increase access to child care services, such as paid family leave policies and universal pre-kindergarten initiatives.
- Promote the responsible and ethical use of technologies like AI and machine learning systems, which can reinforce inequitable and discriminatory practices when implemented incorrectly.
- Enact strong data privacy policies to safeguard the data of both workers and job applicants.
Leaders throughout the learn and work ecosystem all share some of the responsibility for taking steps to ensure that all workers have access to quality jobs.
Nevertheless, employers play a particularly crucial role in shaping people’s experiences as they enter the workforce and advance in their careers. In a rapidly evolving economy and a rapidly diversifying workforce, it’s essential for employers to support workers of all backgrounds as whole individuals and ensure that they have access to wraparound supports that enable them to navigate challenges effectively and succeed on the job. Businesses that prioritize the social and economic well-being of employees in this way, also known as Impact Employers, will have the most success attracting high-performing talent and building diverse workforces—efforts that will pay off in the form of a stronger bottom line.
Employees aren’t simply workers. When they show up to work, they may be juggling a multitude of challenges. They’re dealing with a nationwide child care crunch, coping with rising inflation, and trying to figure out how to navigate a complex and costly health care system.
Employers must consider how factors like lack of access to transportation, child care, elder care, health care, mental health services, and more can affect every worker’s ability to both arrive at the workplace and thrive in their careers. Acknowledging that reality challenges the notion that a strong work ethic is the only factor that determines career success.
The lack of access to foundational resources is a challenge that disproportionately affects Black people, making it especially important for employers to understand the factors that limit Black workers’ access to quality jobs and economic advancement opportunities. The research we conducted for this market scan revealed that employers who understand the circumstances of Black workers’ lives are in the best position to offer effective wraparound supports to their employees. This approach will not only help meet the needs of Black workers but also serve as a valuable framework for promoting the well-being of workers from other populations.
The labor market is full of skilled Black people who can drive innovation in the workplace and help their employers develop products and services that reflect the needs and interests of an evolving customer base.
Ensuring that your company supports employees facing systemic barriers that limit their access to resources that are essential for success on the job can have a positive impact on employees, companies, and the economy.